Had a converstion with someone recently. He was convinced that a certain service provider was obligated to provide a higher level service for no extra fee. Why? Because the service was not working properly. Problem, this individual was basically in breach of contract by virtue of not using the service properly. ( I am obviously leaving all names and company references anonymous so as not to offend anyone…)
THE QUESTION becomes one of world view. Is the world, or more specifically, the people I do business with serve me, or do I serve them?
THE ANSWER of course is both. If my supplier does not serve me well, my business day, my business success, becomes that much more dificult. But if I treat my supplier with less resepct for his bottom line, in the end I will lose. I will lose in better service, in better relations with suppliers when I really need them, and at the end of the day, in a better and happier life for all.
Yes, I need to watch my bottom line. I need though to keep in mind that everyone needs to do that if there is to be an economy at all.